This directory will be rebuilt when the SfB / Lync client is restarted the next time. Delete the sip_username directory that matches the sip address of the user experiencing the issues.
#Skype for business mac preferences location windows#
Open Windows Explorer and navigate to the folder that corresponds to the SfB / Lync client version that is installed.Close Skype for Business (SfB) or Lync completely by right-clicking the SfB / Lync icon in the Windows System Tray and selecting Exit.Note: You may have to unlock your keychain by using your password. Delete all keychains starting with Skype For Business. NOTE: Depending on the Windows Explorer settings, the SIP profile folder may be hidden, if you are unable to navigate to the path listed for your version of the Skype for Business or Lync client you will need to set Windows Explorer to Show Hidden Files and Directories prior to completing the steps below. Open Keychain Access from /Applications/Utilities folder. To resolve the issues listed above, use the following guidance to delete the SIP profile for the affected user. “Skype for Business Server is Temporarily Unavailable” or “Lync Server is Temporarily Unavailable” errorsĪdditionally, it could be good practice to delete the SIP profile when switching to a new Skype for Business (Lync) platform as connection information can be cached.Presence is not displayed in Outlook or SharePoint.Contacts are missing from the contact list.Unable to search the Global Address List.Problems logging on (Check if network and DNS is okay first, though).Note: Using a headset helps keep feedback from impacting your conference call. Navigate to the Audio/Video tab to adjust the settings. If there are any issue with the cached files in the SIP profile, users might experience issue with desktop client such as: For MacOS: To adjust microphone, speaker, and camera settings, click Skype for Business in the menu-bar, then Preferences. Skype for Business: %UserProfile%\AppData\Local\Microsoft\Office\16.0\Lync.Lync 2013: %UserProfile%\AppData\Local\Microsoft\Office\15.0\Lync.Lync 2010: %UserProfile%\AppData\Local\Microsoft\Communicator\.This cached information is stored in the users SIP Profile in a folder named sip_( SipURI of the user) located on a Windows computer in the following folder, depending of the client version: The cache is to minimize the bandwidth consumption of the Skype for Business (Lync) client, since it retrieves a lot of information from cache. This caching information is used when the client does e.g. The desktop client of Skype for Business (or Lync 2010 / Lync 2013) cache a lot of information on the PC. I recently had a scenario, where clearing up the current Skype for Business Profile solved our problem, I our case the Skype for Business client had problems logging on and it was not related to network or DNS.
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